Serpens

We aim to dispatch your products within 24-48 hours of placing your order with us.

During holiday seasons, please expect slightly extended processing times.

• 2nd Class Delivery (2 - 5 working days) - £2.95 (Free on Orders over £30+).
• 1st Class Delivery (1 - 3 Working Days) - £3.45 (Free on Orders over £150+)

Products ordered from multiple different brands will be dispatched seperately.

All returned products will be examined upon receipt by the seller. Refunds or exchanges cannot be offered on any opened or used products unless they are faulty. Once your return has been received and accepted by the seller, a refund will be issued via the original payment method. Original shipping charges will not be refunded. An exchange can only be arranged with the original seller.

Refunds or exchanges will be made to you no later than 14 working days of receipt of the returned product(s) or if, there were no product(s) supplied, 14 working days after the day on which you inform us of your decision to cancel your order pursuant to section (6).

More information on our returns and exchange policy can be found here.

We accept all major credit and debit cards from Visa, Mastercard, American Express, Delta and Maestro. PayPal is also accepted and valid for all currencies except for CNY.

Select the appropriate payment method when placing your order.