Customer Terms & Conditions

These provisions (together with the information and policies contained in the Privacy Policy and any other documents referred to in these provisions) set out the legal terms and conditions that apply to your use of the website (the “Website”) ("Terms & Conditions").

By using the Website, you agree to be bound by these Terms & Conditions. If you do not agree to them you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of them. We reserve the right to change these Terms & Conditions from time to time and any such changes are effective immediately upon being posted to the Website so we encourage you to review them regularly.

Importantly, in addition to reading these Terms & Conditions you should also check the terms and conditions of each individual seller ("Seller”) on, on their home or product pages before ordering any product.

1. Myza

The Website is owned and operated by The Reach Marketplace Limited, a company registered in England and Wales under company number 10567370 and with a registered office address of 13 High Street Braunston Oakham Rutland LE15 8QU.

When you purchase products using the Website, you are purchasing them from the third party Seller named on the Website. Please note that the contract for the purchase of the products is between you and the relevant Seller and shall compromise of these Terms & Conditions, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions. We are acting as agent on behalf of the Sellers, you are not purchasing the products from us. We are authorised by the relevant Sellers to conclude the contract on their behalf but we are not a party to that contract. This means that it is the Seller who is legally responsible for selling the products to you.

In the event of any conflict or inconsistency between these Terms & Conditions and the email confirmation of your order or the applicable details on the product page, these Terms & Conditions will prevail.

2. Content

We aim to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Sellers (who remain responsible for them), we cannot guarantee that all details are always accurate or complete. If you require more information about a product please contact our Customer Service team at The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflect the true colour of the products. We cannot give any undertaking that products you purchase from Sellers through the Website will be of satisfactory quality, and we disclaim this and any other such warranty (whether express or implied). This does not however affect your statutory rights against the Seller. .

3. Our liability in relation to the Website

We disclaim responsibility to you or any user for any loss or damage harm whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use the Website or use of or reliance on any content displayed on the Website.
We may change or update the Website or its contents at any time but we are under no obligation to do so and the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only and is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. We exclude to the fullest extent permitted by law all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

We shall not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. The Website is provided for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The medical information on the Website is provided “as is” without any representations or warranties, express or implied, it does not seek to be a substitute for medical advice from your doctor or other professional healthcare provider or to diagnose disease. If you think you may be suffering from any medical condition you should seek immediate medical attention and you should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on the Website. We do not warrant that the medical information on the Website will be constantly available, or available at all or that it is complete, true, accurate, up-to-date, or non-misleading.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability that cannot be limited or excluded by law.

4. Intellectual property

We own, or are the licensee to, all intellectual property rights in the Website and its content, including but not limited to copyright, trade secret or trademark law, database rights, domain names, good will and any and all other proprietary rights and all logos, images, photographs, text and graphics. You will not transmit, modify, reproduce, distribute, translate or otherwise use any of the content on the Website for commercial purposes or otherwise without obtaining our prior written consent.

5. Your Use of the Website

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website in any way that breaches any applicable law or regulation, that is fraudulent, or has any such purpose or effect. Uploaded material must not be illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or in breach of copyright, trademark, privacy or any other right, and/or otherwise injurious to third parties and/or which consists of or contains software viruses or other technologically harmful material. You must not attempt to gain unauthorised access to the Website or the server on which the Website is stored. Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990.

We have the right to use, copy, distribute and disclose to third parties any material uploaded by a user to the Website. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Website.

Access to the Website is permitted on a temporary basis and we reserve the right without notice to withdraw or amend the Website and we may from time to time restrict access to all or any part of the Website. If at any time the Website is unavailable for any reason we will not be liable.

Any personal data and other information provided by you is processed by us in accordance with our Privacy & Cookie Policy. By providing any such personal data or other information you agree to the terms of our Privacy & Cookie Policy.

If you breach any of these Terms & Conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us as a result of or in connection with your breach.

6. Orders with the Sellers

Each order you place shall be deemed to be an offer by you to purchase the products specified within it subject to the Terms & Conditions and the applicable details on the product page. When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Seller. The contract between you and the Seller in relation to the product(s) will not be formed until we have checked that the Seller accepts your order. If your order is accepted, we (acting as the commercial agent of the Seller) will send you a dispatch confirmation email, which concludes the contract between you and the Seller. The contract will relate only to those products listed in the dispatch confirmation email. Legal title to the product purchased will pass to you upon payment being accepted. Risk in the product will remain with the Seller until it is delivered to you at the address specified in your order. Please read and check your order carefully prior to checkout as you are responsible for ensuring that the information you provide is accurate.

7. Payment

Purchases of products from Sellers may only be paid for using the payment methods available from time to time through our payment facility on the Website. In accepting or otherwise processing your payments related to the purchase of products from Sellers, we act in the capacity as commercial agent of the Seller. In respect of all payment methods the Seller acknowledges and agrees that the valid payment by you to us will satisfy your obligation to pay the Seller for the relevant item(s) and consequently, any debt obligations owed by you to the Seller for the purchase of such items shall be extinguished at that time.

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

You acknowledge that these Terms & Conditions, and/or any transaction made by you via, do not create or imply any relationship between us, you and/or the Seller. The Seller further agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us.

8. Pricing and availability

All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions such as international transactions. You accept that item prices in the currencies displayed do not vary according to your location;

If you are viewing the Website from the UK or a country in the EU, the product prices advertised on the Website from Sellers located within the EU are inclusive of the VAT charged by the relevant Seller.

We try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Sellers, however, occasionally there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Seller, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

9. Import duties and taxes

Depending on your delivery address, different taxation rules and additional charges may apply. If you order goods from the Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Similarly, if you are shipping items from a Seller outside of your territory, you may need to pay import duties and taxes upon receipt of the products. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.

Please note that if you return an item to a Seller and a refund is made to you, the taxes and import duties will also be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming them directly from your local customs office.

10. Refusal of transaction

We may refuse to process a transaction to any person, for any reason, at any time and at our sole discretion and we will not be liable to you or any third party by reason of so refusing. A Seller also reserves the right not to accept your order if, for example, the product ordered has been withdrawn, is out of stock or is otherwise not available.

11. Delivery

The delivery costs for each Seller vary according to the delivery methods they offer. Delivery times may vary depending on the availability of the products and your delivery address.

Delivery times, including for Next Day delivery, are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly by the Seller(s) so your order may arrive in multiple deliveries and at different times.

Please read the delivery information on the product page before ordering a product. Details of postage and packing will be shown at checkout.

12. Returns

Please see our Returns & Refunds Policy for information on exchanges, returns, cancellations and refunds. Any returns or refunds shall be made by the Seller in accordance with the Returns & Refunds Policy.

13. Links

You may link to our home page on the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it for example, using a link to suggest any form of association, approval or endorsement by us where none exists). We reserve the right to withdraw linking permission at any time and to take any action it deems appropriate.

Where the Website provides links to other websites and resources provided by third parties, these are provided for your information only. We have not reviewed these third party websites, have no control over such websites or resources and do not endorse or make any representations about them. If you decide to access any of these third party websites you do so at your own risk and we accept no responsibility for any loss or damage that may arise from your use of them.

14. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall be effective only if it is communicated to you in writing and signed by one of our Directors and that will not mean that we will automatically waive any subsequent breach by you.

15. Severability

Each of the sections and paragraphs of the Terms & Conditions operate separately. If any court or any competent authority decides that any of them are invalid, unlawful or unenforceable to any extent, the remaining sections and paragraphs will continue to be valid to the fullest extent.

16. Entire agreement

These Terms & Conditions constitute the entire agreement between us and supersede any and all previous agreements between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Terms & Conditions.

17. Events outside our control

Where we or a Seller are prevented from or delayed in carrying out obligations to you under these Terms & Conditions due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be suspended for the period of time that the circumstances continue. Where the delivery of products to you is affected, we will contact you to arrange a new delivery date.

18. Law and jurisdiction

Contracts for the purchase of products through the Website, use of the Website or these Terms & Conditions shall be governed by English law. Any dispute or claim arising from, or related to such contracts, use of the Website or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England.

19. Comments & Complaints

We always welcome any comments about the Website. If you have any complaint about a specific Seller, product or service please contact our Customer Services team by email at so that we can try to resolve this complaint for you.

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