Returns & Refunds
1. Returns Policy
Please note that each seller has their own returns policy and not all products are returnable so please check on the relevant product page before ordering. Unless stated otherwise in the seller’s returns policy, you will have 14 days of receiving your order to return it.
All products (with the exception of 100-night sleep trial mattresses – see individual product pages for details) must be returned new, unused, unopened, in their original packaging and if clothing. with any garment tags still attached otherwise they are non-returnable and non-refundable, unless faulty.
2. How to Return or Exchange an Order
To return or exchange any product, you need to contact us to obtain your Return Merchandise Authorisation (RMA). Returns or exchanges without a RMA number cannot be accepted. Please use the Contact Us form here. Include your name, order reference number and details of the product(s) you wish to return or exchange. You will receive an email with your unique RMA number. Include your RMA with your returning order.
3. Who Do I Return My Order To?
Always return your product to the returns address of the seller. Please do not return products in any circumstances to us at myza. Wrap products securely in the same or similar packaging in which you received them and send following the instructions you will receive from us. The product is your responsibility until it reaches the seller. We therefore recommend you use a signed-for delivery service with proof of postage. Please note that the costs of return postage will be at your expense unless the goods are faulty. The seller’s address for returns will have been enclosed with your product(s).
4. Refunds & Exchanges.
All returned products will be examined upon receipt by the seller. Refunds or exchanges cannot be offered on any opened or used products unless they are faulty. Once your return has been received and accepted by the seller, a refund will be issued via the original payment method. Original shipping charges will not be refunded. An exchange can only be arranged with the original seller.
Refunds or exchanges will be made to you no later than 14 working days of receipt of the returned product(s) or if, there were no product(s) supplied, 14 working days after the day on which you inform us of your decision to cancel your order pursuant to section (6).
5. Damaged or Wrong Products
We recommend that you inspect your order upon delivery. If a product arrives damaged or in error, please, contact our customer service team by email at firstname.lastname@example.org. or call us on +44 (0)1572 759888 (UK). Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or product item in its original packaging if possible. Your statutory rights are not affected.
Depending where you live, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund. This does not apply to products that are listed as non-cancellable and non-refundable. Please check on the relevant product page before ordering. Please note that payment card charges are not refunded.
To cancel your order, please use the Contact Us form here. Include your name, order reference number and details of the product(s) you wish to cancel. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, we cannot guarantee we will be able to stop your order being processed and dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Contact Us form, you will need to return your order following our Returns guidelines. Your statutory rights are not affected.
Any queries between customers and sellers will be handled by our customer service team, so please contact us with any questions at email@example.com so we can help you.