Privacy & Cookie Policy

This website (www.myza.co) (the “Website”) is owned and operated by The Reach Marketplace Limited t/a myza (“myza”). We respect the privacy rights of our visitors and are committed to protecting it. This privacy policy sets out how we collect, store and use any personal information that you give us when you use the Website. Your personal information is only shared in accordance with the Data Protection Act 1998 and other applicable legislation.

By using the Website, and disclosing any personal information via the Website you signify your consent to the use of your personal data in line with this policy. We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use the Website.

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

1. YOUR PERSONAL INFORMATION

When you register or subscribe to purchase products through us, place an order or interact with us in any way we collect and hold personal information about you which may include your name, email address, postal address, phone and mobile phone numbers and payment card details.

We also collect further information about you during your visit to the Website; IP address, search criteria, browser type, the times when you access the site and for how long and referring URL.

A record of any e-mail correspondence you send us will be kept and also a record of any purchases you make so that we can ensure that any information sent you is relevant.

We may record or monitor calls that you receive from us or make to us for security and training purposes, and to improve the services we provide to you.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we have on record is incorrect, and/or you would like your information erased from our records, you can so do by emailing us at www.customerservices@myza.co.

2. ACCESSING YOUR PERSONAL INFORMATION

You have the right to view information we hold about you, with some exceptions. If you would like a copy of your personal information or you have questions about your personal data or our privacy policy, please write to us at The Data Protection Officer, myza, 13 High Street, Braunston, Rutland, LE15 8QU. You will need to pay a processing fee.

3. HOW THIS INFORMATION MAY BE USED

Whenever you give us your personal information we will use it in accordance with applicable privacy laws, to provide the products, services or information you have asked for, to improve the service we offer you and to provide you with a personalised shopping experience. We may also use it for strategic planning, to provide a view of our customer base, analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns and to create content and editorial features. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you agree to such use. We will also use it for passing on your orders to your chosen seller so they can supply products and services to you.

We may also update you on our latest products, offers and news from myza.co or from our sellers or selected third parties. If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

We may use third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. Your information may be passed onto one or more of the following organisations: data processing companies, mailing houses and other third-party suppliers working on our behalf, advertising and marketing advice and support, credit reference or fraud prevention agencies, which may keep a record of that information, research and development organisations and regulatory bodies, government and enforcement agencies such as the police.

We collate information about site traffic, sales and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you.

4. DATA OVER THE INTERNET

Using your information in accordance with this privacy policy, may involve sending your information outside the European Economic Area (EEA). When doing this, we make sure that your personal information and your rights are protected. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA.

5. OPTING-OUT ON MARKETING

We offer you the chance to receive news and updates which, depending on your preferences, we will send to you via email, SMS and/or direct mail. These include alerts for new products, features, special offers, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

You have the right to ask us not to use your personal information for marketing. We will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.

Alternatively, you can change your marketing preferences by contacting our Customer Services team by email at www.customerservices@myza.co

6. SECURITY

You acknowledge that the Internet is not a completely secure medium for communication and, we therefore cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. When you place an order, or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

We do not store or process your card details ourselves, they are processed and stored via one of our contracted third-party service providers. Only employees, our sellers and any third-party service providers who need the information to perform a specific job are granted access to personally identifiable information.

7. SELLER’S PRIVACY POLICIES

We are not responsible and do not warrant or guarantee that the privacy policies, of any seller, or any other companies that your personal information is passed to in accordance with this privacy policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any seller on myza.co, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.

8. LINKS TO OTHER WEBSITES

The Website contains hyperlinks to other websites of interest that are owned and operated by other organisations. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide, whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question

9. COOKIES

Many websites store information in a small text file, called a cookie, which is placed on your computer's hard drive. Our cookies do not contain any personal information about you and are only used to determine your browser and user preference for the Website. This helps us to provide you with the best service and to make it easier when you shop.

You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. You may however experience technical difficulties in using the Website if you have disabled cookies and this may prevent you from taking full advantage of the Website.